Frequently asked questions

How do I shop on the site?

You can go through the different catagories and make a choice by clicking. The shopping cart is a memory for the products you have added while shopping but you are not obliged to order them. It offers you simply the possibility to search for more products. You will be showna picture of most products. If you click you will see a description of the product. You can always delete or change the number in your cart. While shopping you can always see on the right side the order value in your shopping cart.

How do I send an order via the site?

If your shopping cart is full, click on “checkout”. Here you can choose the shipping method and indicate whether your order should be wrapped in gift wrapping paper. You choose the payment method and click on “order”. A little later you will receive a confirmation by e-mail with an overview of all items that you have just ordered.

What should I do if my order does not arrive within the specified time?

If you have not received the order within the indicative delivery time, it is best to wait another 2 to 3 weeks. If you still have not received your order, please go to “Contact Information” at the bottom left of this site to contact us. Do not forget to mention your order number. For orders outside the EU: please note that there is a small chance of delay at customs. We have no control over this. If you go to "My Account" and then to "My orders" you can view the current status of your order 24 hours a day.

Where can I change my details?

If you go to “My Account” at the top right of the site, you can change your account information or change your password.

I forgot my password. What now?

Go to "My Account". There, click on "forgot password". Then enter your e-mail address and you will receive a new password by e-mail

What is the status of my order?

Go to “My Account” at the top right of the site. Then click on "My orders" where you can view the current status of your order 24 hours a day.

What is an account for?

We store your personal and address details in a database that is recognizable by your own unique password. This not only allows you to log in faster, you can also request your order information at any time. You also have access to your own address book.

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Frequently asked questions